[Note: In this online copy of my letter to Mr. Petty-Schroeppel,
 I have deleted the name of a Cyber Access employee and
 replaced it with "S____" to protect her privacy. -- Ron N.]

Ron Newman
18 Day Street #310
Somerville, MA 02144
(617) 628-8895
e-mail: rnewman@theCIA.net

Saturday,  May 17, 1997

Peregrin M. Petty-Schroeppel
President and Clerk
CyberAccess Internet Communications
54 Dartmouth Street
Medford, Massachusetts

Dear Mr. Petty-Schroeppel:

	On Thursday, May 15, 1997, one or more employees of your
company deleted my account and all of the files contained in it,
without giving me any advance warning or notice that this action was
about to occur.

	On Friday, May 16, 1997 at approximately 10:45 am, I visited
the office of CyberAccess at 2000 Massachusetts Avenue #4 in Cambridge
to enquire what had happened to my account and my files.  One of your
employees, "Augustine", informed me that CyberAccess had decided
to terminate my access because the company had decided that my past
actions had brought harm to the company.  He additionally stated that
the files were not my property, and that under no circumstances would
CyberAccess restore my access or return my files to me.

 	At the same time, another CyberAccess employee, "S____",
told me that she was unaware of this action.  She proceeded to
re-create my account and promised to have my files restored by the end
of the day.  When I logged in around 4 pm, I found at least eight
e-mail messages and a .tar.gz file that had been restored from a
backup system, which contained the entire contents of my directory at
the time of backup.

	However, by 5:30 pm that day, the account had once again been
deleted, along with all of the files in it, including the
just-restored .tar.gz file.  My telephone calls to the office that
night were not answered.  I e-mailed S____ to ask what had happened,
and she replied this afternoon with a message informing me that
someone (not her) had deleted not only my account and my restored
.tar.gz file, but also a second copy of that file "in its original
location".  S____ also told me, in her e-mail, that she had been
ordered not to restore the file a second time for me.

	I consider the files in my account to be my property, even if
CyberAccess chooses to terminate its relationship with me as a
customer.  If CyberAccess destroys any copy of any of my files before
I am able to retrieve them, I will consider this to be a tortious
offense against my property.

	I would prefer to settle this dispute amicably, without resort
to litigation.  However, if you do not restore access to my account
and all of my files by 6 pm on Monday, May 19, and leave them
accessible for at least 48 hours, I will be compelled to sue you and
CyberAccess to compel the return of my property.

	I hope to hear from you in the next 48 hours, so that we can
settle this dispute without having to go to court.  You may reach me
at the address, telephone number, and e-mail address shown in the
letterhead above.

[Signed]  Ron Newman