from Boston Business Journal, June 13-19, 1997, page 21:

High Technology
by Kristina Brenneman

Cyber Access woes continue

   Ex-Cyber Access Internet Communications customers continue to
trumpet their displeasure with the Cambridge-based Internet
service provider via their web sites.

   Ron Newman, one of the most vocal ex-customers, reached an 
out-of-court agreement with Cyber Access management that ensured
return and forwarding of his two well-known web files, The Good
Net.Keeping Seal and the Church of Scientology versus
the Net.  He recounts his battle with the Woburn-based[*] ISP, and those
of two other customers, on the web page 
(www.thecia.net.users/rnewman/cybercom/)

   Hundreds of Cyber Access customers, including the Art Institute 
of Boston and LunchDates dating service, lost Internet access May 9.
Most users, including the Boston Business Journal, returned online
May 19.

   Days after losing his web hookup, Newman claimed the company took
his files "hostage" when he went public with his complaints.  He hired
Boston attorney John Maconga to resolve the issue.

   "I want them to run an ISP in a professional way," he said.  
"People need to be aware of these companies if they're run in
this manner."

   Cyber Access managers did not return phone calls.  The company's
main phone number still answers with a message that its mailbox is full.

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[*] "Woburn-based ISP" is appaently an editing error.  I talked to the
    reporter on June 13, and she didn't write it that way.  
    Cyber Access is still located at 2000 Massachusetts Avenue #4
    in Cambridge.